Human Resource Management homework help. San Francisco State University, College of Business, Department of
Hospitality and Tourism Management
HTM 561 – Hotel Operations Management
Assignment – Technology’s Impact on the Hotel Worker and Unions
Instructions: You are required to answer the following questions. You should save your answers in a Word
document for submission. Please do not repeat the questions on your answer sheet. Instead, please list the
answers numerically/sequentially by simplyutilizing 1, 2, 3, and 4. Each assignment must have a cover page
listing your name, the name of the assignment, and the date. The cover page does not count towards the word
count. For each assignment, you are expected to answer the assigned questions in your own words. Each
assignment paper should be at least 250 words. Papers less than the required 250 words will get zero.
This does not mean each question requires a 250-word response; rather, the total number of words for
answering the questions must total more than 250 words. An exemplary answer demonstrates comprehension
through a complete understanding by translating, interpreting and extrapolation as well as full analysis of the
basic information into elements by identifying causes and relationships.
Assignment – Read the assigned article(s) then answer the questions/prompts below.
The authors of the assigned articles discuss the impact that technological advances have and will have on the dayto-day operations of the hotel industry. Unions, who represent the vast majority of hotel line employees in San
Francisco (only 7.6% nationwide), have seen technology (e.g., robots in car manufacturing) replace many works
and hence Unions purpose and funding (i.e., worker dues). Hilton Worldwide has already introduced technology
that will have a significant impact on their top rewards members and hotel employees.
Reading
1. Porter, E. (2018, 09/24). Hotel Workers Fret Over a New Rival: Alexa at the Front Desk. The New York
Times. Retrieved from https://www.nytimes.com/2018/09/24/business/economy/hotel-workers-aitechnology-alexa.html
2. Rouhani, B. (2015). Hilton Introduces Digital Key, Further Enhancing Industry-Leading HHonors App [Press
release]. Retrieved from https://newsroom.hilton.com/corporate/news/hilton-introduces-digital-keyfurther-enhancing-industryleading-hhonors-appQuestions/prompts
1. The article, mentions that “Still, history suggests that the most powerful motivation to deploy new
technologies has been the opportunity to reduce labor costs. From 1993 to 2007, Professors Acemoglu and
Restrepo estimated, each new robot cut 5.6 jobs and reduced wages by 0.5 percent.” (Porter, 2018)
o Do you agree or disagree with the premise that the reduction in labor costs is the primary
motivator of technology deployment in hotels? Provide support/references for your point of view.
o Can or should Unions drive provisions into their contracts with hotel companies that would prevent
any technology that eliminates a union job? Why or why not?
o Support your argument(s) (for or against) with facts and figures.
2. In general, the article was written from a “Union’s perspective.” As a future hotel manager, how does the
hotel guest’s needs and ultimate satisfaction play into this relevant topic? Be sure to include managing
technology developments such as the one by Hilton Worldwide.
Sample Reflection Paper Format/Outline
• The following outline should be used for your reflection paper. You are not required
to use the titles (e.g., Brief Introduction, Body, etc.) but should use this general
format when writing your paper.
• Cover Page
o Title of paper to include the following:
o Reflection Paper Title
o Student Name and ID
o Course Title and Section
o Professor Name and Title
o Due Date of Submission
• Main Paper
o Brief Introduction
§ Introduce the topic to the reader and summarize your reflection of
this topic/article.
o Body
§ Address the following prompts as prescribed in the assignment.
Include 3-4 examples for each prompt
o Conclusion
§ Conclude the reflection paper by summarizing your comments and
main points to the reader.
o References
§ Include any references that were used in your reflection paper
including the main authors. Use APA style.
Plagiarism – Unless noted otherwise, assignments will be submitted through Turnitin.com.
It is strongly encouraged that you provide citations for any source/reference that is used in
your writing. Turnitin.com provides both a “match” analysis and grammar analysis. Your
“match” rating must be under 20% and ideally under 15%. Points will be deducted for high
match ratings, including failure of the assignment.
Reflection Paper Assignment Title Goes Here
John Q Student
HTM424 – Tourism Management
ID: 123456789
San Francisco State University
Faculty: Dr. Andrew Walls
January 1, 2000
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aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi
nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur,
adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore
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exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi
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porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed
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voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit
laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure
reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui
dolorem eum fugiat quo voluptas nulla pariatur
2. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque
laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto
beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur
aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi
nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur,
adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore
magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum
exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi
consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil
molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur. Neque
porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed
quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat
voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit
laboriosam, nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure
reprehenderit qui in ea voluptate velit esse quam nihil molestiae consequatur, vel illum qui
dolorem eum fugiat quo voluptas nulla pariatur. Neque porro quisquam est, qui dolorem
ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi
tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad
minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut
aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea
voluptate velit esse quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo
voluptas nulla pariatur.
Hospitality & Tourism Management
HTM561 Writing Assignment
Assessment Rubric – 100 pts possible 9/2019
Criteria Unacceptable (U) Acceptable (A) Exemplary (E)
Formatting & Sources 1-pts ea 3-pts ea 5-pts ea
Grammatical structure,
sentence formation
Errors in grammar, sentence
structure or spelling
Uses correct grammar,
sentence structure and
spelling throughout document
Readability enhanced by
facility in language use,
range of diction and syntactic
variety
Formatting (word count, font,
etc.)
Paper does not follow
prescribed format
Paper follows prescribed
format marginally with a few
exceptions
Paper follows prescribed
format
Plagiarism (Turnitin.com) Similarity rate above 15% Similarity rate = 15% Similarity rate below 15%
Citation of secondary
sources
None; or majority are
inappropriate or
inappropriately cited;
and/or portions are
plagiarized
Most sources are appropriate
and cited adequately
All sources are appropriate
and cited completely and
accurately
Criteria Unacceptable (U) Acceptable (A) Exemplary (E)
Content and Writing 6-pts ea 11-pts ea 16-pts ea
All prompts addressed Some portion or all of the
prompts were not addressed
All prompts were addressed
in brief and/or imprecise
manner
All prompts were addressed
in a detailed and thorough
manner
Knowledge, Comprehension,
Understanding & Support of
topic
Demonstrates some
understanding of topic; Does
not make connections
among ideas
Beyond surface
understanding; Demonstrates
facility with topical and
disciplinary knowledge
Demonstrates disciplinary
understanding and
interconnections; makes
links that suggest discovery
of new information or new
ways of
relaying information
Source Exploration;
Evaluate information and its
sources critically
Does not evaluate or
mention primary source(s) or
other independently
researched sources
Evaluates primary source(s)
but does not evaluate a
variety of other independently
researched sources that are
appropriate to the topic of
discussion
Critically evaluates a variety
of sources (including primary
source & independently
researched sources)
appropriate to the scope and
discipline of the research
question
Application of idea/concept Paper does not solve
problems to a new situation
Paper solves problems to a
new situation by applying
acquired knowledge, facts
and techniques in a different
way
Paper solves multiple
problems in a new situation
by applying knowledge, facts
and technique in different
ways
Conclusion None or extremely weak Good summary Reviewed main points and
tied everything together;
future direction(s) proposed