Your response should be at least 200 words with at least one in-text citation from reference using Evans, J.R. (2017). Quality and performance excellence: Management, organization, and strategy. (8th ed.). Cengage Learning.
Feel free to use other online resources (do not use Wikipedia or any pedia) in addition to the assigned textbook Quality and Performance Excellence: Management, Organization, and Strategy. Your response should be at least 87% of your own work. Remember to use APA formatting and properly cite your references.